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There are three ways to send notifications to your users:

In-app notifications

Add notifications component within your app.

Email notifications

Send email notifications to your users.

Webhooks

Send notifications to other channels like Slack.

In-app notifications

Add notifications component within your app. Learn more about In-app notifications.

Email notifications

You can enable email notifications to send out emails whenever you @mention a user in the Comments feature or when another user replies to your comment. There are two ways to trigger email notifications: Webhooks and SendGrid.

Webhooks for non-SendGrid services

To learn how to trigger email notifications via Webhooks please refer here.

SendGrid Integration

To enable Email Notifications, go to the Configurations -> Email Service in the Velt Console, or click here. For SendGrid integration, provide the following details:
  • SendGrid API Key
  • SendGrid Email Template ID for Comments feature
  • ‘From’ Email Address
The ‘From’ Email Address needs to be whitelisted from your SendGrid account or else it will not work.

Email Template Data

The following fields are sent to Sendgrid: These are the older fields that will be deprecated soon. These are already contained in the fields above:

Sample Payload sent to SendGrid

Download Sample Email Template

We have provided this sample HTML email template you can use for your SendGrid email template: Download Link

Webhooks

Send notifications to other channels like Slack. Learn more about Webhooks.